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To remove all Lync files from your computer, delete the following folders in the Users/username/Documents/Microsoft User Data folder: Users/username/Library/Logs/Microsoft-Lync.log Note This file is present only if you turned on Lync Logging. Users/username/Library/Logs/Microsoft-Lync-x.log Users/username/Library/Preferences/ByHost/ To remove your existing Lync preferences, delete the following files: Log on to your computer by using administrative credentials. If the issue is resolved by creating the new profile, it will be determined that the issue was caused by a corrupted profile. If you contact Microsoft technical support, you may be asked to create the new profile as a troubleshooting step.
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You may be able to avoid uninstalling Lync for Mac 2011 if you create a new profile on the Mac. To cleanly uninstall Lync for Mac 2011, follow these steps:
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This article describes how to do a clean uninstallation of Microsoft Lync for Mac 2011. If you still cannot identify your IT Pro, call the UITS Support Center at 81 (Bloomington) or 31 (Indianapolis).
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To learn the name of your department's IT Pro, consult your supervisor, your departmental website, or IT People. You can also email Communications Planning and Implementation. If you do not know who your telecommunications coordinator is, at IU Bloomington, call 81 at IUPUI, call 31. For more about available devices, see About office telephone equipment at IU.
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IU faculty and staff can obtain Lync-compatible devices ( USB devices or IP phones) by going through their department telecommunications coordinators and/or their ITPros. Indiana University students, faculty, and staff can download Lync for Macfrom IUware. Lyncfor Mac 2011 Deployment Guide (PDF).Macįor a list of Lync for Mac features, see the ClientComparison Table. For more about the Windows and Mac versions, see below.īefore attempting to use either client with Indiana University's UniCom service, see Get started with UniCom/Skype for Business or Microsoft Teams at IU.įor an introduction to UniCom, including how-to PDFs and videos, seeUniCom.Īdditional resources are available at Learn how to use UniCom. The capabilities of Lync are integrated with Microsoft Office applications. Students are eligible for UniCom Basic only. The features you can use depend on which mode you're using, UniCom Basic or UniCom Enterprise Voice see IU UniCom feature comparison.